Train Addiction Help Line: 1.866.840.7777
The shipping table below lists our basic shipping/handling charges. Most packages with one 3 pack in either HO or N scale, or 2 N scale engines, or one HO engine will meet minimum charges. For shipments exceeding values of $200.00 (US), the following percentages of the total before discount order value:
## If a signature is requested, then UPS adds an additional $1.00 charge. ### See the "Estimated Shipping Costs Via Canada Post" Charts. (Also, please be advised that the United States Post Office has discontinued all surface shipments to International destinations.) If no signature is requested, then PWRS does not assume responsibility for the package once UPS delivers the package. If you would like alternate means of shipping, let your salesman know when placing the order, and for the shopping cart, put a note requesting different shipping methods. ### International shipments will be by Canada Post and will be charged separately. The charges will depend upon size of package, weight of package, value of goods and cost of insurance, and will be charged to the customer after Canada Post has entered and documented the same to PWRS. If customers prefer other methods, they need to make arrangements individually and at their own expense. Customs Paperwork: From time to time, customers request that PWRS complete customs declaraton forms at a lesser value than the actual retail price. While we are happy to accommodate customers whenever and wherever possible, such a declaration would actually contstitute a fraud against the government who relies upon such documentation. It would, in addition, cause those goverenments to view each and every one of our declarations with suspicion and force them to investigate us and our customers. We will not alter or fraudently submit any invoices or documents to be submitted for any purpose. Should any person request such activity repeatedly, we retain the right to inform their governental agencies. Not only is false documentation fraudulent, it is an unethical and unacceptable business practice. It would only harm us all and we will not do it. Thank you for your understanding and cooperation! The Goodie Box The term "goodie box" refers to a system of holding goods for customers in order to maximize shipping costs. Only invoiced and paid-for goods can be placed in a goodie box, nothing that has not been paid for will be held in a goodie box. The contents of the goodie box belong to the customer, not to PWRS; ownership changes hands at the time the product has been paid for. PWRS will hold the product in a goodie box for up to six months. We do this at our cost, without charge to the customer, as a service to our customers. Longer periods of holding product may be arranged, on an individual basis, if need be (customer is out of the country working temporarily--not permanently; delayed product is coming from vendor now, etc.). But the standard rule is that PWRS holds the customer's property for up to six months and no longer. It is the customer's responsibility before the end of that time (unless specifically agreed upon between customer and PWRS), to advise us to ship now. Should a customer be notified he has product that needs to be shipped, and he refuses to pay shipping charges, he is abandoning his property. Should it be impossible to contact the customer, he is abandoning his property. Goodie box product belongs to the customer and the standard policies for returns apply to goodie box products, with one exception. All convenience returns (change of mind, change of scale, out of hobby, etc.) must be made within thirty (30) days of payment for the product. The only exception to the thirty-day (30 day) rule is defective goods; defective goods will be replaced in accordance with the standard Return Merchandise Authorization (RMA) policy. No returns and no refunds will be made on goodie box products (except for RMAs within 30 days or if defective). Abandonment by the customer may result in a loss of the product as well as a loss of the money outlaid to purchase the product. Abandonment results after six months without provision for shipping of the goods in the goodie box. PWRS is not required to contact the customer, though we usually do try to contact and consult the customer as to his wishes. Once abandonment occurs, PWRS will no longer be responsible for the product. We are happy to accommodate our customers, holding product to wait on other items coming from dealers and suppliers. But we cannot increase our warehousing space just to provide a free service to our customers. We have no intention of abolishing the goodie box system. Over the years, our customers have been very cooperative in the goodie box system; but a few always make it necessary for hard rules to be laid down and enforced. Please help us to continue offering this service.
|
| "Estimated Shipping Costs Via Canada Post" Charts England/United Kingdom/Europe (Germany, Switzerland, Spain, France)
Australia/New Zealand
Greece and Italy
Other Examples: Japan via surface, 8.2 kg.= $73.77 Switwerland, 39x29x27, 7.6 kg Expresspost, $142.75 CDN Surface $75.68 (33 cars, 2 books; or 76 cars) value $1,500.00 US Switzerland, Expresspost, 27 x 27 x 19, 14 N Scale cars, 1.6 kg, $65.74 CDN or $58.95 Email [email protected] for specific estimates, but please allow time to do this between our routine duties.
Common Questions and Answers Regarding Shipping to Europe |
Design by Smooth Media |
© Pacific Western Rail Systems
Train Addiction Help Line: 1 866 840 7777